The College is committed to addressing students’ needs and expectations promptly. We work to identify and resolve student concerns and issues early. These concerns may arise through conversations with faculty and staff, student government rounds, or meeting discussions. Informal academic concerns should be directed to the vice president for academic affairs, while non-academic concerns should go to the vice president for student life and enrollment.
Most student concerns are resolved without formal complaints, but students have the right to file a formal complaint if they choose. If students are not satisfied with the outcome of the informal process, they may file a signed written complaint via letter or email to the appropriate office or person. Students can also submit a signed written complaint without going through the informal process. The recipient of the complaint will either work directly with the student or forward the complaint to a supervisor. The individual who handled the issue is responsible for submitting the student complaint, along with the resolution, to the appropriate vice president.
Contacts for Student Complaints
Stefanie D. Niles, Ed.D.
President
sdniles@cottey.edu
Karla McCain, Ph.D.
Vice President for Academic Affairs
kmccain@cottey.edu
Randon Coffey
Chief of Staff/Vice President for Communications and Strategic Initiatives
rcoffey@cottey.edu
Landon Adams, Ed.D.
Vice President for Student Life and Enrollment
ladams@cottey.edu
Meghan Ellis, Ed.D.
Vice President for Institutional Advancement
mellis@cottey.edu
Kevin Smithberger
Vice President for Finance and Administration
ksmithberger@cottey.edu